FAQ
GENERAL QUESTIONS
What is Volpi Outdoor Gear?
Volpi Outdoor Gear is a Mexico-based company specializing in high-quality gear for thru-hiking, trail running, and outdoor adventures. We’re dedicated to crafting ultralight gear that empowers your journeys, while prioritizing community, science, and safe trails.
Where is your gear made?
All of our products are proudly designed and manufactured in Guadalajara, Mexico. We maintain rigorous quality control to ensure every item meets our standards for durability, performance, and comfort.
DELIVERY
How long will it take to process my order?
Once you place your order, we’ll begin processing it immediately. Orders typically ship within 5 to 15 business days. You’ll receive an email with a tracking number once your package is on its way.
Do you offer international shipping?
Yes, we ship to select countries around the world. Shipping times and rates vary based on the destination. International customers are responsible for any customs fees or taxes upon delivery.
RETURN POLICY
What is your return policy?
We accept returns within 30 days of purchase for unused, undamaged products in their original packaging. Please visit our Returns page for more information.
How do I start a return or exchange?
Contact us at info@volpioutdoorgear.com to initiate the process. Provide your order number and details of the item you wish to return or exchange, and we’ll guide you through the next steps.